Frequently Asked Questions
Find answers to common questions about our fragrances and services
Are your fragrances authentic?
Yes, all products sold by Olfactory Factory LLC are 100% authentic, sourced directly from authorized distributors or the brands themselves.
How should I store my perfume to ensure longevity?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What is the difference between Eau de Parfum and Eau de Toilette?
Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15-20%), resulting in a longer-lasting scent compared to Eau de Toilette (EDT), which typically contains 5-15%.
Do you offer fragrance samples?
We offer discovery sets and individual 2ml samples for most of our signature scents so you can experience the fragrance on your skin before committing to a full bottle.
Are your products cruelty-free?
We prioritize ethical sourcing; the majority of our curated collection is cruelty-free. Please check the specific product description for individual brand certifications.
Can I change my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement to request any modifications.